Booking, confirming, and rescheduling appointments

When a buyer is ready to meet, Moshee asks when suits them and gets them to agree to a time. Then it passes the booking to you.

Nothing is booked until you confirm

Moshee never confirms an appointment by itself. When a buyer agrees to a time, Moshee hands the chat to you with an appointment request card. Check the time, then tap Confirm. The appointment is created as Confirmed, and the buyer is told.

Every appointment has an assignee, the teammate who will meet the buyer. If the time clashes with another booking, Moshee warns you before you confirm.

Changing an appointment

When a buyer asks to move a time, Moshee sends you a reschedule request in the same way, and the change applies once you confirm it. You can also add a booking yourself with New Appointment, or change one in Appointments (called Schedule in the mobile app menu) with Update Status: Pending from Staff, Pending from Customer, Confirmed, or Cancelled.

Moshee messages the buyer when an appointment is created, changed, or cancelled. On WhatsApp this only works if the buyer has messaged you in the last 24 hours. Moshee does not send reminders before an appointment yet.

Set up your appointment types

Admins set up the kinds of appointment you take, such as a viewing or a test drive, in Settings, then Appointments (Appointments settings in the mobile app). Each type has a name, description, duration, and buffer time, and can warn you if the same product is already booked.