Help center / Campaigns & customer list

Running campaigns: audience to replies

5 min read · Updated July 2026

Campaigns bring past customers back. The fastest start is a suggested campaign: Moshee keeps a shortlist built from your customer list, with the audience already counted. Or describe your own.

New campaignPrompt
National Day sale, 15% off accessories. Reach everyone who bought a phone from me in the last year but hasn't been back since.
Moshee set it up
Audience: 128 past phone buyersOffer: 15% off accessoriesTiming: before Aug 9
Describe a campaign in plain words, and Moshee sets it up.

How Moshee picks an audience

Audiences come from your real chat history. Moshee knows who asked about what, who bought, and who went quiet, because it was in those conversations. Describe who you want in plain words: "everyone who asked about sofas", "buyers from the CNY sale", "quiet for a month but active before that". Moshee shows you the count and the names before anything sends.

Every message is personal

Moshee writes each person’s message from their own history: the model they asked about, what they bought, how the last conversation ended. A buyer who asked about a specific phone gets "the S24 Ultra you asked about just dropped in price", not "Dear customer, big sale now on". You can read sample messages before the campaign runs.

WTWei Tingasked about S24 Ultra, went quiet
Hi Wei Ting, the S24 Ultra you asked about last month just dropped to S$1,299 for National Day. Still keen? Can hold one for you.
MRMarcusbought iPhone 15 in Feb
Marcus, hope the iPhone 15 is treating you well. Cases and MagSafe chargers are 15% off till Aug 9 if you want to kit it out.
Same campaign, two different messages
One campaign, individual messages written from each customer’s history.

After it sends

Replies land in your inbox as normal conversations that Moshee keeps handling: answering, booking, closing. You watch reached, replied, and bought on one screen.

Still stuck?