See why Moshee replied, and correct it
Admins can see why Moshee gave any AI reply. In a chat, tap the Moshee mark on the reply. A panel opens under it with Moshee's reason, then one row for each part of the reply showing where it came from. Tap Open on a row to go straight to that source.
Where an answer can come from
- Price or Business info: an item in your Price list or a fact in Business info.
- Guidance: one of the rules you wrote in Guidance.
- Source, Listing feed, or Listing: a file, page, or listing Moshee read from your Sources.
- Web page: a page on the web, which opens in your browser.
- Conversation: something said earlier in the same chat.
- Moshee default or General knowledge: Moshee's built-in behaviour or its own knowledge, not anything you gave it. If an answer like this is wrong, add the right one to Business info or Guidance.
Correct a reply with Tell Moshee
If a reply is wrong, tap Tell Moshee at the bottom of the panel. Write what Moshee should have said instead. Moshee traces the reply back to where it came from and suggests one fix. Nothing changes until you confirm it. Once you do, Moshee uses the corrected answer for every customer after.
Each correction is kept as a thread with Moshee, under Recent Activity. On the web it is in the sidebar; on a phone, open the menu.
Check an answer before a customer asks
In Agent, tap Test Moshee and ask a question the way a customer would. Moshee's answers there have the same Moshee mark, so you can see where an answer came from and correct it before it reaches a real chat.