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Connect your Carousell chats

2 min read · Updated October 2026

Connect your Carousell account and your listing chats come into your Moshee inbox, next to your WhatsApp chats.

  • If you are new to Moshee, choose Continue with Carousell on the login screen. This creates your account and connects Carousell in one step.
  • If you already have an account, open Settings, then Connectors (in the mobile app it is called Manage connectors). Tap Add connector and choose Carousell. Only admins see this.
  • Carousell opens a page asking you to approve Moshee. Approve it and you are back in Moshee.

Moshee then brings in your recent chats, and everyone in them is added to your Customers list. When a chat is about a listing, the listing shows at the top of the conversation.

Moshee does not reply on Carousell until you switch replies on. Go to Agent, then Availability, and turn Carousell on.
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