Deleting your account and data

Your conversations, customer list, and products are yours. Moshee uses them to sell for your business, and for nothing else.

Deleting your account

If you pay for Moshee, cancel your plan first: on the web, open Billing and tap Manage billing. Then open Settings, then Account settings, and tap Delete account. Type your email to confirm.

If you are the last person on the account, this also deletes your business's conversations, products, appointments, and agent setup. If you are the only admin but others remain, you first choose a new admin.

Your account closes straight away, but we keep your data for 30 days in case you change your mind. To undo it, email [email protected] at least 3 business days before the 30 days end. After that, it is deleted for good.

Disconnecting Carousell, or a WhatsApp number you kept on the WhatsApp Business App (Coexistence), removes that channel's chats and contacts from Moshee.

Deleting data without closing your account

Email [email protected] from your account email and tell us what you want deleted. See our Privacy Policy for more information.