What buyers see on their side

Buyers get replies from your own WhatsApp number or Carousell account, in the same chat they started. There is no separate number and nothing extra for them to install.

A new buyer's first message gets a short greeting in your name that says your AI assistant may help you reply. If you run out of credits, new buyers get "Thanks for your message, we'll get back to you shortly." instead, and the chat waits for you.

Moshee writes in the tone, reply length, and language you set in Agent, then Guidance. When a buyer asks something Moshee cannot answer, it tells them it will check and come back to them, and hands the chat to you.

Moshee does not pretend to be a person. If a buyer asks whether they are talking to an AI, it says yes.