What Moshee handles

Moshee answers buyers from what you have given it: your price list, your business info, your sources, and your guidance. When a conversation needs a decision from you, it stops and hands the chat over.

On its own, Moshee will

• Reply to buyers inside the hours you set in Agent, then Availability.
• Answer questions about your products, prices, and policies.
• Collect a buyer's details and ask when they would like to view or collect.
• Add every buyer who messages you to your Customers list.
• Follow up once with a buyer who went quiet, if you turn on Proactive messages in Agent, then Guidance. It is off until you do.

Moshee hands over to you when

• A buyer asks for a discount. By default every discount request comes to you. You can give Moshee room to negotiate in Guidance.
• A buyer agrees to a time. Moshee sends you an appointment request, and nothing is booked until you tap Confirm.
• A buyer asks something your price list, business info, and sources do not cover. Moshee tells them it will check, and does not guess.
• A buyer asks for a real person, wants a return, refund, or to make a complaint, or asks about an order they already placed.

Chats waiting on you show as Needs you in your inbox. If a buyer asks whether they are talking to an AI, Moshee says yes.