Help center / Connect your channels

Connect WhatsApp Business

8 min read · Updated July 2026
TL;DR: Connecting WhatsApp to Moshee takes about 10 minutes. You go through a Meta wizard that handles everything, no developer needed. All you need is a Facebook account and a phone number.

This guide walks through every screen. You do not need to be technical to do this.

Before you begin: two things to know

1. You will go through a Meta wizard

When you click Connect WhatsApp in Moshee, a popup from Meta (the company that owns WhatsApp) opens, titled "Facebook Login for Business". This is Meta’s official connection process: you are not giving Moshee your WhatsApp password, you are granting permission to send and receive messages on your behalf through Meta’s secure system. You need a personal Facebook account to log in, a free Meta Business Portfolio (the wizard creates one for you if you don’t have it), and a phone number.

2. You have two options for your number

  • Option A, Coexistence: keep your existing WhatsApp Business App number AND use Moshee on it at the same time. No migration, your existing chats stay on your phone, customers notice nothing.
  • Option B, New number: add a fresh, dedicated number for Moshee. Cleanest setup. Works with any SIM that can receive an OTP, or a VoIP or landline number.
Not sure? If customers already message your current number, choose Coexistence. Starting fresh, choose a new number.

Connecting, step by step

  • Find the button. During onboarding at moshee.ai you are prompted to connect WhatsApp. Later: Settings, then WhatsApp, then Connect WhatsApp.
  • Log in with Facebook using the personal account you want managing your business.
  • Enter your business information: name, email, country, website. Fill these carefully, Meta uses them to review your account.
  • Select your assets: pick or create your Meta Business Portfolio and WhatsApp Business Account. For Coexistence, select "Connect a WhatsApp Business App".
  • Confirm the account name and timezone.
Meta wizard welcome screen
The Meta wizard opens as a popup inside Moshee.
Enter business information screen
Fill in your business name, email, country, and website.
Select business assets screen
Select your Meta Business Portfolio and WhatsApp Business Account.
Confirm WhatsApp Business Account
Check your account name and timezone before continuing.

Path A, Coexistence

  • Enter the number currently on your WhatsApp Business App.
  • Have your phone ready: open the WhatsApp Business App, tap Connect on the message from the official Facebook Business Account (or Menu, Settings, Account, Select Business Platform), and scan the QR code.
Coexistence information screen
Your existing app keeps working normally.
Phone number entry for coexistence
Enter the number currently on your WhatsApp Business App.
QR code screen for coexistence
You need your phone in hand to scan this with your WhatsApp Business App.
Update your WhatsApp Business App to the latest version first. Older versions may not support the QR scanner.

Path B, New number

  • Enter a number that is NOT already on any WhatsApp account, and your display name. Use your actual business name: generic names like "Car Dealer" get rejected by WhatsApp.
  • Enter the 6-digit OTP sent to the number. No SMS? Try the phone call option.
Number already on a personal WhatsApp or WhatsApp Business App? Back up your chats, then delete that account first (WhatsApp Settings, Account, Delete My Account), wait a few minutes, and retry. On Coexistence you do NOT need to delete anything.
Add a new WhatsApp number screen
Choose Text message for SMS OTP, or Phone call for a VoIP or landline number.
Display name only option
The display name only option, note the temporary messaging limit during Meta review.

Permissions and payment

Review permissions screen
Standard permissions that let Moshee manage and reply to your WhatsApp messages.
  • Review permissions. Meta shows what Moshee can access: manage your WhatsApp accounts, access conversations, log events. This is standard. Tap Confirm.
  • Add a payment method on the success screen. Do not skip this. Meta charges for business-initiated template messages (reminders, follow-ups), and from 1 October 2026 it also charges for your replies once a number passes 1,000 in a month. A number with no payment method on file simply stops delivering past that point, so your customers see you go silent. See what Meta charges for WhatsApp.

You are connected

Success screen
Your account is connected to Moshee.

You will see "Your account is connected to Moshee" and land back in your Moshee inbox. Test it: message your number from another phone, it should appear in your inbox within seconds. Completing Meta Business Verification later is recommended, unverified accounts have lower messaging limits.

Something went wrong?

"Phone number already in use"The number is registered on another WhatsApp account. Delete that account first (back up chats), wait 5 minutes, retry. On Coexistence, no deletion needed, pick the Coexistence option instead.
QR code not workingUpdate the WhatsApp Business App. No Facebook message in the app? Menu, Settings, Account, Business Platform, then Connect.
OTP not arrivingTry the phone call option, and check the country code.
"Business account not found"Wrong Facebook account. Log out and back in with the account linked to your Meta Business Portfolio.
"Display name rejected"Use your registered business name, not a generic one.
Connection drops after a few daysSession token expired. Settings, WhatsApp, reconnect.
Still stuck?